IPS Workshop: Managing Poor Performance Constructively

This workshop introduces practical tools for approaching challenging conversations, identifying the causes of underperformance and using coaching techniques to build employee capability, accountability and engagement.

Main Topics Covered:

• Understanding the importance of performance management
• Common mistakes to avoid
• Setting clear expectations through position descriptions
• Onboarding, KPIs and performance reviews
• Using performance data appropriately
• The BIFF feedback model; preparing for and conducting difficult conversations
• Agreeing on improvement actions
• Performance management versus coaching
• Active listening and questioning techniques
• The GROW coaching model

Suitable for: Small business owners and start-up founders who employ staff, as well as managers, supervisors, team leaders and people who are new to managing employees.

Event details: 

• Date and time: Tuesday, 8 September at 12noon
• Location: Leschenault Leisure Centre, Conference Room

This SBDC Regional workshop is funded by the State Government through the Small Business Development Corporation WA.